Support

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Send us a message for billing, technical issues, refunds, or anything else. We'll reply to the email you submit.

Average reply time: 8 hours

Common questions

How do I cancel my subscription?

iOS: Settings → Apple ID → Subscriptions → Dora → Cancel. Web: Account page → Manage subscription → Cancel via Stripe portal. Access continues to the end of the billing period.

How do I get a refund?

iOS purchases are handled by Apple — refund requests go through reportaproblem.apple.com. Web purchases (Stripe): submit a request below with your invoice ID.

My credits didn't arrive after a purchase

Coin pack credits arrive via the RevenueCat (iOS) or Stripe (web) webhook usually within a minute. If they're missing after 5 minutes, submit a request below with your purchase receipt and we'll grant them manually.

My generation has been queued for a long time

Most generations finish in 30-90 seconds. If yours has been pending more than 10 minutes, the model may be down — try a different model. If it persists, email us with the task ID.

How do I set up the Claude MCP connector?

Open Claude.ai → Settings → Connectors → Add custom connector → paste https://doravideo.com/mcp. Approve the OAuth flow with your Dora account. Full guide at /claude.

Is there an API?

A direct REST API is on the roadmap. Today, programmatic access is via the Claude MCP connector at /mcp — works with any MCP-compatible agent.